Refund Policy

Due to the intimate and hygienic nature of body jewellery, we do not offer refunds or exchanges for any products purchased through our store. This policy ensures the health and safety of our customers and guarantees that every piece you receive is brand new, unused, and unhandled.

Please choose carefully when placing your order, and double-check your sizing, style, and material selections before checkout.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

If your order arrives damaged, defective, or incorrect, please email us at hello@thepiercededit.com.au within 7 days of receiving your parcel. In these rare cases, we may issue a replacement or store credit at our discretion.

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✨ Thank you for understanding and supporting our commitment to maintaining the highest hygiene standards.